Qualifications in Health and Social Care are desirable but not essential as full training will be provided. Anyone who already has a Level 3 Diploma in Health and Social Care should not apply.
- To provide the highest quality care to service users in their own homes in accordance with their support plan, in person-centred approach.
- The range of tasks that the Support Worker may be required to undertake covers personal care, domestic/practical tasks, and enabling and support work:
- Personal care includes washing, dressing, bathing, toileting and medication monitoring and/or assistance.
- Domestic duties include preparing and cooking meals, essential cleaning, shopping, bill payment and fire maintenance.
- Enabling and support may include such activities as supervising, monitoring and coaching to empower service users to be as independent as possible and have control over their own lives. Support Workers may also be required to escort or accompany service users to outings, appointments or other events.
- To be aware of the personal needs and requirements of your service user, communicating successfully, not only with your service user but also with other important people in their life, such as family, friends and other healthcare professionals.
- Ensure that all support is completed within Age UK Northumberland’s Policies and Procedures, CQC Fundamental Standards and all contractual requirements.
- Any other duties that may be necessary to comply with the demands of the CQC Fundamental Standards.
- Maintain appropriate records as requested to meet the needs of the service, observing and promptly reporting back any changes or concerns in your service user’s circumstances or condition.
- Contribute to and work effectively as part of a team.
- Deliver support in a manner which is sensitive to the service user’s culture, disability, race, age, sexuality, marital or civil partnership status, transgender status or religion/belief.
- Engage and work closely with unpaid carers, such as family or friends, for the benefit of the service user.
- Promote anti-discriminatory practice.
- Protect the confidentiality of service users and of the business.
- Promote the dignity and privacy of service users.
- Act promptly and appropriately to protect service users from neglect or abuse.
- Participate in staff development (including supervision), training and performance appraisals as required.
- At all times present a professional and caring image of Age UK Northumberland and demonstrate behaviours reflective of Age UK Northumberland values.
- Any other duties as delegated by line managers.
This list of key responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.