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Customer Information Advisor (x2)


£17,433.13 - £18,152.73 per annum





Closing Date

Reference Number


Job Grade

011 - 013

Responsible To

Recruitment, Events & Engagement Manager


Bede Campus, Washington Campus, City Campus, Hartlepool Sixth Form College


External Vacancy

Post Ref: 6066. Full Time, 37 hours per week. Permanent. £17,433.13 – £18,152.73 per annum.

Attractive benefits for this post include 35 days’ annual leave per year plus bank holidays and the opportunity to join the Local Government Pension Scheme.

The College is seeking to appoint a Customer Engagement Advisor. This key front line role will act as the main contact point for enquiries coming to the college. You will be responsible for answering these enquiries and ensuring they are converted into enrolled learners or another positive outcome for the organisation.

Working on the college switchboard and other main digital communications, you are the first point of contact to the college and as such a highly customer focused, friendly and professional manner is essential.

You will support with all data, processing and analysing of enquiries, applications and enrolments. You will also support the wider directorate particularly with functions like commercial hire, commercial bookings and event coordination.
Applicants should be able to demonstrate, in their personal statement, practical examples of how they fulfil the person specification.

Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.

To find out more about this great opportunity visit www.sunderlandcollege.ac.uk/vacancies alternatively email vacancies@sunderlandcollege.ac.uk or call 0191 511 6046 to request an application pack.

All applications must be received by 12noon on Friday 11 January 2019.

It is anticipated that interviews will take place Monday 21 January 2019.

We are working towards equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.


Post Details (449 KB) Application Form (235 KB) Applicant's Guide (869 KB)