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Director of Student Services


£44,041 to £51.033 per annum





Closing Date

Reference Number


Job Grade


Responsible To

Assistant Principal: Student and Customer Experience


Bede Campus, St Peter's Campus, Washington Campus, City Campus


Attractive benefits for this post include 35 days’ annual leave per year plus bank holidays and the opportunity to join the Local Government Pension Scheme.

 We are seeking an inspirational, experienced leader who is passionate about excellence and wants to make a difference to our student support services.  Reporting to the Assistant Principal Student and Customer Experience, you will be part of the College Leadership Group and work closely with the Senior Team in developing an excellent student experience across the College, through outstanding approaches to the development of careers education, employability skills, citizenship and student support interventions including safeguarding.

You will have experience of organisation change, leading and managing teams and will be required to lead the strategic development and operational delivery of a creative, dynamic and responsive cross-college multi-campus student support services that embody our student first ethos.

You will contribute to the development and success of the College’s Vision, Strategy and Values and play a key role in transforming the student experience. You will develop innovative and effective annual plans and short-term initiatives that meet the needs of the College and its students.

You must be adept at developing and maintaining excellent working relationships at all levels built on professional expertise, credibility and trust, demonstrate high levels of emotional intelligence, have a flexible mind-set and a data focused skillset.  You will have an analytical approach to plan, measure and monitor outcomes to ensure the delivery of the College’s strategic ambitions.

You should have the ability and knowledge to proactively carry out your duties and will be required to chair or attend regular meetings, carry out performance analysis, prepare and deliver presentations and reports.

We want an excellent people manager who can demonstrate their ability to motivate, lead and transform teams to deliver and maintain high standards within the College.

Sunderland College has an exciting future and we are looking for someone who wants to be part of our transformation.  Our campuses are based across Sunderland and Hartlepool and we are the largest multi campus College in the North East.  Annually the College delivers education and training to 13,500 students ranging in age from 14-16, 16-18, 19 years and above. Delivery spans all education routes including GCSEs and A Levels, professional and technical education, apprenticeships, higher education and commercial activity.

In the last few years the College has been inspected and achieved ‘good’ with strong features, we recently won a national Beacon Award for our approaches to Employer Engagement, a reflection of the value we place on collaboration and partnerships.  We have also achieved TEF Silver for our Higher education teaching and learning.  We are Matrix Accredited for our IAG Services and work closely with the NE LEP to embed the Gatsby Good Career Benchmarks across the region as lead college in the North East Ambition: Careers Hub.  The College has also recently achieved Continuing Excellence for the Better Health at Work Award.

Applicants should be able to demonstrate, in their personal statement, practical examples of how they fulfil the person specification.

Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.

To find out more about this great opportunity visit www.sunderlandcollege.ac.uk/vacancies  alternatively email vacancies@sunderlandcollege.ac.uk or call 0191 511 6046 to request an application pack.

All applications must be received by 12:00 noon on Monday 10 September 2018

 We are working towards equal opportunities and welcome applications from all sections of the community.  We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.


Please note previous applicants need not apply


Post Details (616 KB) Application Form (235 KB) Applicants Guide (869 KB)