ICT Officer


£18,905.71 to £21,208.51 per annum


Permanent, Full Time



Closing Date

Reference Number


Job Grade


Responsible To

IT Support Manager


Bede Campus, Washington Campus, City Campus, Hartlepool Sixth Form College


Attractive benefits for this post include 35 days’ annual leave per year plus bank holidays and the opportunity to join the Local Government Pension Scheme.

We are looking for a customer focused ICT Officer who is passionate about people and technology, with a dedication to continuous improvement and excellence.

Primarily based at our City Campus in the centre of Sunderland, with prospects of working across the region, your focus will be providing 1st line support and guidance to our staff, learners and visitors.

You will be experienced in providing support and troubleshooting in a Microsoft Windows environment (in particular Windows 10 and Microsoft Office 2016) and have strong diagnostic and troubleshooting skills. As part of a team on the front line, your responsibilities will include maintaining the College’s large IT estate, including PCs, Laptops, Macs, Projectors and associated equipment. You will be responsible for responding to and updating incidents within agreed SLAs using our incident management system, including timely escalation of incidents to 2nd/3rd Line where appropriate.

Ideally with a background in IT support or a related discipline and educated to “A”-Level standard or above with strong English and Maths qualifications, this role will provide you with the opportunity to support leading edge technology and progress your technical skills and knowledge in a fast paced, varied and evolving environment.

Applicants should be able to demonstrate, in their personal statement, practical examples of how they fulfil the person specification.

Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.

To find out more about this great opportunity visit www.sunderlandcollege.ac.uk/vacancies  alternatively email vacancies@sunderlandcollege.ac.uk or call 0191 511 6046 to request an application pack.

All applications must be received by 12 noon on Thursday 25 October 2018

 It is anticipated that interviews will take place the week commencing Monday 05 November 2018

 We are working towards equal opportunities and welcome applications from all sections of the community.  We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.


Post Details (295 KB) Application Form (235 KB) Applicants Guide (869 KB)