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Senior Welfare Officer


£21.208.51 - £22,393.24 per annum


Full Time Permanent



Closing Date

Reference Number


Job Grade


Responsible To

Head of Student Registry and Data


Bede Campus, Washington Campus, City Campus, Hartlepool Sixth Form College


Attractive benefits for this post include 35 days’ annual leave per year plus bank holidays and the opportunity to join the Local Government Pension Scheme.

 Are you an experienced Student Support or Welfare specialist that would like the opportunity to lead a team in a multi-campus college? If you have experience of handling data and you can demonstrate strong analytical skills, this could be a fantastic move for you.

We are looking to appoint a Senior Welfare Officer to lead a team who work efficiently to deliver high quality, customer focused administration of all aspects of student financial support as part of our friendly and accessible Student Services hubs.   You will support the Head of Student Registry and Data to create an environment where high standards of customer service are cultivated and celebrated. You will also be responsible for promoting the Hub as a one-stop shop for student support, referring onwards appropriately to specialist services.

You will ensure that relevant and timely information and advice is provided to prospective applicants and current students on areas such as fees, College Bursaries, Free College Meals, Travel Scheme, Child Care / Care to Learn, Advanced Learner Loans and HE funding whether in person, by telephone or electronically.

Excellent communication skills coupled with a data focussed skillset are key, as is the ability to work to tight deadlines under pressure   You will have excellent administrative and customer service skills, be a confident user of IT and use this to efficiently deliver services and access information.

You will be systems/process driven, used to inputting and extracting computer data and be able to demonstrate:

  • Accurate data input skills and a keen eye for detail
  • Experience of interpreting complex rules and procedures, to support problem solving
  • Proficiency in the use of MS Office and in particular Word and Excel
  • A methodical approach, plus ability to plan, prioritise and manage your own workload
  • Good communication skills – both oral and written

Ideally, you will also have a recognised qualification in Advice and Guidance or equivalent.

You will need to work flexibly and will support the wider Student Registry & Data teams during peak times such as enrolment and examination periods.

Sunderland College has an exciting future and we are looking for someone who wants to be part of our transformation. Our campuses are based across Sunderland and Hartlepool and we are the largest multi campus College in the North East. Annually the College delivers education and training to 13,500 students ranging in age from 14-16, 16-18, 19 years and above. Delivery spans all education routes including GCSEs and A Levels, professional and technical education, apprenticeships, higher education and commercial activity.

In the last few years the College has been inspected and achieved ‘good’ with strong features, we recently won a national Beacon Award for our approaches to Employer Engagement, a reflection of the value we place on collaboration and partnerships. We have also achieved TEF Silver for our Higher education teaching and learning. We are Matrix Accredited for our IAG Services and work closely with the NE LEP to embed the Gatsby Good Career Benchmarks across the region as lead college in the North East Ambition: Careers Hub. The College has also recently achieved Continuing Excellence for the Better Health at Work Award.

Applicants should be able to demonstrate, in their personal statement, practical examples of how they fulfil the person specification.

Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.


To find out more about this great opportunity visit www.sunderlandcollege.ac.uk/vacancies alternatively email vacancies@sunderlandcollege.ac.uk or call 0191 511 6046 to request an application pack.

All applications must be received by 12:00 noon Friday 27 July 2018

 It is anticipated that interviews will take place during the week commencing 13 August 2018

We are working towards equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.




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