Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Desired skills


Basic IT and keyboard skills
Experience of customer service
Good communication skills
Good interpersonal skills
Good planning and organisational skills

Experience of working with SystmOne clinical system
Experience in primary care

Personal qualities

Aptitude & Abilities

Ability to work to deadlines
Ability to remain calm under pressure.
Ability to develop and maintain effective working relationships with multi disciplinary teams
Ability to work flexibly
Ability to recognise own limitations and act upon them appropriately
Willingness to learn and acquire new skills.
An understanding, acceptance and adherence to the need for strict confidentiality
Ability to work without direct supervision

Commitment to assisting all patients with their medical needs.
Excellent customer service.

Desired qualifications

Minimum of GCSE 9-4 or A-C or equivalent in Maths and English

NVQ Level 2 or equivalent in Business Admin

Future prospects

This apprenticeship can lead to a career within the NHS as a Medical Receptionist and other roles as the individual progresses within their own career.

Things to consider

Majority of the working day will be working on a computer within one of the reception offices in the surgery.

97.4% of our apprentices progressed to employment or further study*.

Destination data for Sunderland College 2019/20, Apprentice completers. 

Why choose Sunderland College?

96% of our apprentices agree that they have the chance to develop new skills at their workplace*.

(*On-programme Survey 2018, apprentices)

97% of our apprentices agree that their course is helping their skills to get better.*

(*On-programme Survey 2018, apprentices)

The college works in partnership with over 600 employers. 

We have over 40 Apprenticeship programmes across a range of career sectors.

Best reasons to choose an apprenticeship

Earn while you learn. What's not to like about earning money while learning on-the-job, and getting relevant qualifications all at the same time.

Wide choice of careers. We are one of the biggest apprenticeship providers in the region and offer over 40 apprenticeship programmes in lots of career sectors.

Get paid.You will earn at least the minimum apprentice wage of £4.30 an hour (from April 2021 – aged 16-18).

Great support. You will get the best of both worlds with support from your employer and college to make sure you achieve and get the best out of your apprenticeship.

Excellent prospects. Starting in the workplace means there is lots of potential for you to progress quickly, giving you a fast track route to career success.

A competitive edge. An apprenticeship will give you the edge when competing for jobs against other well-qualified candidates.

Get hired. The qualifications, skills and experience you gain will look super impressive on your CV and your apprenticeship could even turn into a full time job.

An alternative to university. Higher apprenticeships mean that you can become qualified to degree level and beyond.

Gain skills. Not only will you develop job specific skills, you will gain transferable skills, such as time management, that you can use in other industries and careers.

Real job. You will be doing a real job for a real employer and putting your skills and knowledge into practice will show employers what you are capable of.

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