|Start Date:||Duration:||Level:||Study mode:||Course location:||Course Type:|
|Flexible||16 Weeks||2||Distance Learning||Distance Learning||Skills & Qualifications|
This course is designed for learners aged 18 or over, who wish to develop their knowledge of customer service. It is ideal for those who are already employed in a customer service role, who wish to study the programme as part of their own continuous professional development or for those who wish to improve their understanding to increase their opportunities of finding work.
Students wishing to undertake the certificate should be aged 18 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.
If this is your first full level 2 qualification you will be asked to complete a declaration form.
Call our team on 0191 511 6127 to enrol.
|19+||FREE *subject to eligibility checks|
After successfully completing the course candidates will be able to further their own continuous professional development, which may improve their career prospects or progress to further training. You could also progress on to further study in the field or other Distance Learning programmes.
100% overall A-Level pass rate
97.4% of our apprentices progressed to employment or further study.
Destination data for Sunderland College 2019/20, Apprentice completers.
Our excellent student support services and expert staff will help you reach your potential.
Recognised regionally and nationally for our high-quality approach to careers education
Sunderland AFC legend and South Shields FC manager Kevin Phillips was a special guest at ceremony to celebrate students’ sporting achievements
April 20, 2022
The heart-warming moment a daughter first heard her father's song recorded by music students has been nominated for a national radio award
April 14, 2022
Sunderland College student Callum Dobson has been offered a coaching role with one of the region’s leading sports charities
April 7, 2022