Start Date: Duration: Level: Study mode: Course location: Course Type:
Flexible 16 Weeks 2 Distance Learning Distance Learning Skills & Qualifications

What’s it all about?

This course is designed for learners aged 18 or over, who wish to develop their knowledge of customer service. It is ideal for those who are already employed in a customer service role, who wish to study the programme as part of their own continuous professional development or for those who wish to improve their understanding to increase their opportunities of finding work.

Students wishing to undertake the certificate should be aged 18 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.

If this is your first full level 2 qualification you will be asked to complete a declaration form.

Call our team on 0191 511 6127 to enrol.

Study level Cost
19+ FREE *subject to eligibility checks

What’s next?

After successfully completing the course candidates will be able to further their own continuous professional development, which may improve their career prospects or progress to further training. You could also progress on to further study in the field or other Distance Learning programmes.

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93.1% of our students have progressed to further study, university of employment.

(*Based on 16-18 year olds destination data, 2019/20 academic year)

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Summer 2021

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Destination data for Sunderland College 2019/20, Apprentice completers. 

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