|Start Date:||Duration:||Level:||Study mode:||Course location:||Course Type:|
|Flexible||16 weeks||2||Distance Learning||Distance Learning||Skills & Qualifications|
This course will equip students with a detailed understanding of customer service in health and social care, effective communication and team work in health and social care settings and the needs of customers who access health and social care services.
This course is ideal for those who wish to develop an awareness and understanding of how to deliver effective customer service in health and social care settings. Anyone who currently works in the health and social care sector and wishes to progress their career would benefit from this course, as would anyone who is looking to work in the sector.
No previous knowledge and experience are required; however, minimum level 1 English skills would be beneficial for completion of assessments.
|Study level||Cost||Additional fees|
|19+||FREE *subject to eligibility checks||No additional costs|
Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course in the form of learning resources and a personal tutor. This course is available paper-based or online. All of our award-winning, learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.
This is a 16 week distance learning course to be completed independently, in your own time, with support from learning resources and a personal tutor. We advise you allocate dedicated study time on a weekly basis to fit around your commitments.
Distance learning requires you to work independently through learning resources and the completion of assessment questions and tasks. Submission dates for assessments will be scheduled evenly throughout the 16 weeks.
This course aims to equip you with a detailed understanding of customer service in health and social care, effective communication and team work in health and social care settings and the needs of customers who access health and social care services.
The course is split into four manageable units:
Unit 1: Preparing to deliver customer service in health and social care settings
Unit 2: Effective communication for health and social care
Unit 3: Understand the specific needs of customers accessing health and social care services
Unit 4: Team work in health and social care settings
The delivery of excellent customer service is invaluable in various sectors, but none more so than the health and social care sector. Healthcare leaders are increasingly acknowledging healthcare as a customer-focused service in the same way that other service industries are, with good service being directly related to patient satisfaction. It is vital that those working in the health and social care sector are aware of the impact of customer service and are able to identify the needs of every customer who accesses health and social care services.
100% overall A-Level pass rate
97.4% of our apprentices progressed to employment or further study.
Destination data for Sunderland College 2019/20, Apprentice completers.
Our excellent student support services and expert staff will help you reach your potential.
Recognised regionally and nationally for our high-quality approach to careers education
Sunderland AFC legend and South Shields FC manager Kevin Phillips was a special guest at ceremony to celebrate students’ sporting achievements
April 20, 2022
The heart-warming moment a daughter first heard her father's song recorded by music students has been nominated for a national radio award
April 14, 2022
Sunderland College student Callum Dobson has been offered a coaching role with one of the region’s leading sports charities
April 7, 2022