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Eastlea Community Centre

Eastlea Community Centre employs an apprentice in business administration through Sunderland College. Their apprentice has been a valuable asset within their voluntary organisation.

Irene Waller, Manager at Eastlea Community Centre, shared her experience of how an apprentice benefits their business.

Job title of your apprentices:

Office Administrator.

How has employing an apprentice helped your business?

Our apprentice has been a great asset to our association. She has contributed to the management of the day-to-day activities within the voluntary sector. Along with gaining new skills, she has also passed on her knowledge to staff and volunteers. She has excellent customer service and IT skills.

How has your apprentice developed on-the-job skills?

Our apprentice was very confident from day one. During a short time she gained awards for First Aid at Work, Food Allergy, Awareness of Child Abuse and Neglect, Equality and Inclusion, Food Safety in Catering, Equality and Diversity, Moving and Handling People and Objects. She became very efficient in managing diary bookings, welcoming service users and handling telephone calls. She became a very willing and able team member.

What assets has an apprentice brought to your business?

Working within a charitable organisation we depend on volunteers to manage day-to-day duties. Volunteers commit when they can, however, they are not always available. Having an apprentice within the office has alleviated the pressures experienced by overtasked volunteers.

Would you recommend the apprenticeship scheme to other businesses? 

The apprenticeship scheme is an excellent opportunity for both an apprentice and an organisation. It allows the apprentice to gain skills and knowledge and prepares them for their next step into employment. Receiving funding for an apprentice also relieves financial pressure when considering the employment of staff to assist in the day-to-day management of an organisation.

What support have you received from Sunderland College?

Working with an assessor within the workplace gives our apprentice the support and knowledge she needs to work towards her qualifications.

Register your interest in growing your workforce with an apprentice here.