A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Sunderland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
As a Centre for Excellence in SEND, our role is not to present ourselves as having all the answers, but to create spaces where practitioners learn.
February 26, 2026
Sunderland College appoints Rebecca Storey as first Regional Construction Skills Director for new North East Construction Technical Excellence College
February 12, 2026
