A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Sunderland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Carmel Grant, Delivery Director at the Institute for Apprenticeships and Technical Education (IfATE) recently paid Sunderland College a visit.
April 4, 2025
A patchwork blanket representing excluded children has been displayed at Sunderland College after students contributed by knitting patches.
April 4, 2025
Education Partnership North East (EPNE) is celebrating a double win at the prestigious 2025 Educate North Awards.
April 4, 2025
