A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Sunderland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Students are celebrating outstanding results after receiving their A-Level, T Level and technical qualifications results
August 13, 2026
EPNE's Higher Education provision has been ranked among the country’s best universities in the latest National Student Survey (NSS).
July 27, 2026
