A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Sunderland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Sunderland College, as part of EPNE, has been named among the country’s top performing for student and apprentice achievement.
March 30, 2026
Sunderland College and Foundation of Light have partnered with Consett AFC to launch a new place-based football academy.
March 30, 2026
